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20 FRANKLIN ST

Hayes Valley · San Francisco, CA · Parcel 0836010 · Last violation Oct 28, 2025 · Last complaint May 20, 2026

NeighborhoodHayes Valley
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 88% of buildings in Hayes Valley. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 9 violations · 11 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
3 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious2
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
31
2 per year avg.↑ Up 83% in the last 2 years (11 vs 6 prior 2 yrs)
Complaint severity
Last 5 years
23
Severeⓘ8
Seriousⓘ13
Minorⓘ2
Dept. of Building Inspection Violations
Total violations since 1996
90
3 per year avg.↓ Down 53% in the last 2 years (9 vs 19 prior 2 yrs)
Open violations
3
Severeⓘ0
Seriousⓘ2
Minorⓘ1

Top violation categories

5 yrsAll time
Heat / hot waterⓘ4 violations
Plumbingⓘ3 violations
Exterior & windowsⓘ2 violations
Walls, ceilings & cabinetsⓘ2 violations
Pestsⓘ2 violations
Smoke detectorsⓘ1 violations
Floors & stairsⓘ1 violations
No specific condition stated26 violations
3 still open. See violation log below.

Top complaint types

5 yrsAll time
Heat Lack Of Heat5 complaints
Infestation Rodent Insect5 complaints
Plumbing Broken Leaking4 complaints
General Maintenance Not In List Above2 complaints
Mold And Mildew2 complaints
Elevators No Working Elevator 7 Or More Stories1 complaints
Paint Lead Violating Safe Practices1 complaints
Bathroom1 complaints
Blocked Exit Common Areas1 complaints
Elevators Everthing Else1 complaints
See violations (90) →See complaints (31) →
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin