stoop
MAP
LeaderboardAbout

20 FRANKLIN ST

Hayes Valley · San Francisco, CA · Parcel 0836010 · Last violation Oct 28, 2025 · Last complaint May 20, 2026

NeighborhoodHayes Valley
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 88% of buildings in Hayes Valley. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 9 violations · 11 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
3 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious2
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
31
2 per year avg.↑ Up 83% in the last 2 years (11 vs 6 prior 2 yrs)
Complaint severity
Last 5 years
23
Severeⓘ8
Seriousⓘ13
Minorⓘ2
Dept. of Building Inspection Violations
Total violations since 1996
90
3 per year avg.↓ Down 53% in the last 2 years (9 vs 19 prior 2 yrs)
Open violations
3
Severeⓘ0
Seriousⓘ2
Minorⓘ1

Top violation categories

5 yrsAll time
Walls, ceilings & cabinetsⓘ7 violations
Plumbingⓘ6 violations
Heat / hot waterⓘ6 violations
Exterior & windowsⓘ5 violations
Fire safetyⓘ4 violations
Floors & stairsⓘ4 violations
Smoke detectorsⓘ3 violations
Electricalⓘ2 violations
Permits & unpermitted workⓘ2 violations
Pestsⓘ2 violations
Peeling paintⓘ1 violations
Moldⓘ1 violations
No specific condition stated47 violations
3 still open. See violation log below.

Top complaint types

5 yrsAll time
Infestation Rodent Insect8 complaints
Plumbing Broken Leaking5 complaints
Heat Lack Of Heat5 complaints
Mold And Mildew4 complaints
Bathroom2 complaints
Elevators Everthing Else2 complaints
General Maintenance Not In List Above2 complaints
Blocked Exit Common Areas1 complaints
Elevators No Working Elevator 7 Or More Stories1 complaints
Paint Lead Violating Safe Practices1 complaints
See violations (90) →Hide complaints (31) ↑

Complaint log

31 311 complaints

StatusFiledType
ClosedMay 20, 2026General Maintenance Not In List Above
ClosedOct 27, 2025Elevators Everthing Else
ClosedFeb 15, 2025Bathroom
Closed
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin
  • Jan 15, 2025
    Blocked Exit Common Areas
    ClosedNov 27, 2024Mold And Mildew
    ClosedNov 27, 2024Infestation Rodent Insect
    ClosedNov 26, 2024Heat Lack Of Heat
    ClosedNov 23, 2024Heat Lack Of Heat
    ClosedNov 23, 2024Infestation Rodent Insect
    ClosedNov 20, 2024Elevators No Working Elevator 7 Or More Stories
    ClosedNov 20, 2024Heat Lack Of Heat
    ClosedAug 22, 2024Infestation Rodent Insect
    ClosedDec 23, 2023Plumbing Broken Leaking
    ClosedNov 20, 2023Heat Lack Of Heat
    ClosedMay 1, 2023Infestation Rodent Insect
    ClosedMay 1, 2023Mold And Mildew
    ClosedApr 25, 2023Heat Lack Of Heat
    ClosedSep 5, 2022Infestation Rodent Insect
    ClosedApr 6, 2022Paint Lead Violating Safe Practices
    ClosedFeb 18, 2022General Maintenance Not In List Above
    ClosedDec 4, 2021Plumbing Broken Leaking
    ClosedNov 22, 2021Plumbing Broken Leaking
    ClosedNov 15, 2021Plumbing Broken Leaking
    ClosedSep 27, 2021Plumbing Broken Leaking
    ClosedSep 22, 2021Mold And Mildew
    ClosedSep 22, 2021Mold And Mildew
    ClosedApr 23, 2021Infestation Rodent Insect
    ClosedDec 18, 2020Infestation Rodent Insect
    ClosedAug 24, 2020Infestation Rodent Insect
    ClosedOct 16, 2017Bathroom
    ClosedJan 25, 2011Elevators Everthing Else
    ClosedMay 20, 2026
    General Maintenance Not In List Above
    ClosedOct 27, 2025
    Elevators Everthing Else
    ClosedFeb 15, 2025
    Bathroom
    ClosedJan 15, 2025
    Blocked Exit Common Areas
    ClosedNov 27, 2024
    Mold And Mildew
    ClosedNov 27, 2024
    Infestation Rodent Insect
    ClosedNov 26, 2024
    Heat Lack Of Heat
    ClosedNov 23, 2024
    Heat Lack Of Heat
    ClosedNov 23, 2024
    Infestation Rodent Insect
    ClosedNov 20, 2024
    Elevators No Working Elevator 7 Or More Stories
    ClosedNov 20, 2024
    Heat Lack Of Heat
    ClosedAug 22, 2024
    Infestation Rodent Insect
    ClosedDec 23, 2023
    Plumbing Broken Leaking
    ClosedNov 20, 2023
    Heat Lack Of Heat
    ClosedMay 1, 2023
    Infestation Rodent Insect
    ClosedMay 1, 2023
    Mold And Mildew
    ClosedApr 25, 2023
    Heat Lack Of Heat
    ClosedSep 5, 2022
    Infestation Rodent Insect
    ClosedApr 6, 2022
    Paint Lead Violating Safe Practices
    ClosedFeb 18, 2022
    General Maintenance Not In List Above
    ClosedDec 4, 2021
    Plumbing Broken Leaking
    ClosedNov 22, 2021
    Plumbing Broken Leaking
    ClosedNov 15, 2021
    Plumbing Broken Leaking
    ClosedSep 27, 2021
    Plumbing Broken Leaking
    ClosedSep 22, 2021
    Mold And Mildew
    ClosedSep 22, 2021
    Mold And Mildew
    ClosedApr 23, 2021
    Infestation Rodent Insect
    ClosedDec 18, 2020
    Infestation Rodent Insect
    ClosedAug 24, 2020
    Infestation Rodent Insect
    ClosedOct 16, 2017
    Bathroom
    ClosedJan 25, 2011
    Elevators Everthing Else