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387 ELLIS ST

Tenderloin · San Francisco, CA · Parcel 0332012 · Last violation Aug 4, 2026 · Last complaint Sep 22, 2026

NeighborhoodTenderloin
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 90% of buildings in Tenderloin. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 11 violations · 21 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
6 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious5
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
76
5 per year avg.↓ Down 16% in the last 2 years (21 vs 25 prior 2 yrs)
Complaint severity
Last 5 years
50
Severeⓘ12
Seriousⓘ29
Minorⓘ9
Dept. of Building Inspection Violations
Total violations since 1996
454
15 per year avg.↓ Down 45% in the last 2 years (11 vs 20 prior 2 yrs)
Open violations
6
Severeⓘ0
Seriousⓘ5
Minorⓘ1

Top violation categories

5 yrsAll time
Walls, ceilings & cabinetsⓘ5 violations
Plumbingⓘ3 violations
Heating equipmentⓘ2 violations
Fire safetyⓘ2 violations
Heat / hot waterⓘ2 violations
Ventilation & lightⓘ1 violations
No specific condition stated24 violations
4 still open. See violation log below.

Top complaint types

5 yrsAll time
Elevators Everthing Else10 complaints
General Maintenance Not In List Above7 complaints
Plumbing Broken Leaking6 complaints
Infestation Rodent Insect5 complaints
Hot Water Lack Of Hot Water5 complaints
Mold And Mildew4 complaints
Electrical Hazardous Condition3 complaints
Electrical Non Hazard2 complaints
Blocked Exit Common Areas2 complaints
Visitor Policy Violations1 complaints
Elevators No Working Elevator 7 Or More Stories1 complaints
Heat Lack Of Heat1 complaints
Illegal Construction No Permit Exceeds Permit Scope1 complaints
Infestation Bed Bugs1 complaints
Light Wells Dirty Flooded1 complaints
Ventilation Inadequate Or None1 complaints
Bathroom1 complaints
Hide violations (454) ↑See complaints (76) →

Violation log

6 DBI violations · Open

AllOpenClosed
StatusFiledCategoryItemNOV Item Description
OpenAug 4, 2026building sectionrestore elevator service at the premises (713, 1001(d), 1002(b) hc)—
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin
    • OpenAug 4, 2026building sectioninspector commentsit is the property owner's responsibility to be present or direct his/her representative to attend, the reinspection as scheduled on this notice of violation for the purpose of providing entry to the inspector of those areas not accessed during the initial inspection as specified, and/or to provide access to all areas cited within this notice. if the property owner can not attend the scheduled reinspection (as specified on this notice) it is his/her responsibility to secure a different inspection date and time with the inspector, and provide all tenants with notification as required by california civil code section 1954 (san francisco housing code section 303(b), if any dwellings, apartment units or guest rooms are to be accessed during the reinspection.
    OpenSep 11, 2025building sectionthis notice includes violations for the areas noted.387 ellis st. unit # 615
    OpenSep 11, 2025interior surfaces sectionlocate and repair source of water damage. 703 & 1001(f) sfhcwater damage found in unit at the ceiling and walls. locate and repair source of water damage in an approved manner. at time of re-inspection provide written proof of work done by certified professional to determine source of leak and repair done to prevent further leakage and water damage.
    OpenSep 11, 2025interior surfaces sectionrepair damaged ceilings and walls (1001b,h,o hc)after water damage is remediated, repair walls and ceilings to like new condition with approved materials in an approved manner.
    OpenSep 11, 2025other sectioninspector comments"it is the property owner's responsibility to be present or direct his/her representative to attend the re-inspection as scheduled on this notice of violation for the purpose of providing entry to the inspector of those areas not accessed during the initial inspection as specified, and/or to provide access to all areas cited within this notice. if the property owner cannot attend the scheduled re-inspection (as specified on this notice) it is his/her responsibility to secure a different inspection date and time with the inspector. provide all tenants with notification as required by california civil code section 1954 (san francisco housing code section 303(b), if any dwellings, apartment units or guest rooms are to be accessed during the re-inspection. you can reach inspector maher @ (628)652-3397 or by email at derek.maher@sfgov.org "
    OpenAug 4, 2026
    building section · restore elevator service at the premises (713, 1001(d), 1002(b) hc)
    OpenAug 4, 2026
    building section · inspector comments
    it is the property owner's responsibility to be present or direct his/her representative to attend, the reinspection as scheduled on this notice of violation for the purpose of providing entry to the inspector of those areas not accessed during the initial inspection as specified, and/or to provide access to all areas cited within this notice. if the property owner can not attend the scheduled reinspection (as specified on this notice) it is his/her responsibility to secure a different inspection date and time with the inspector, and provide all tenants with notification as required by california civil code section 1954 (san francisco housing code section 303(b), if any dwellings, apartment units or guest rooms are to be accessed during the reinspection.
    OpenSep 11, 2025
    building section · this notice includes violations for the areas noted.
    387 ellis st. unit # 615
    OpenSep 11, 2025
    interior surfaces section · locate and repair source of water damage. 703 & 1001(f) sfhc
    water damage found in unit at the ceiling and walls. locate and repair source of water damage in an approved manner. at time of re-inspection provide written proof of work done by certified professional to determine source of leak and repair done to prevent further leakage and water damage.
    OpenSep 11, 2025
    interior surfaces section · repair damaged ceilings and walls (1001b,h,o hc)
    after water damage is remediated, repair walls and ceilings to like new condition with approved materials in an approved manner.
    OpenSep 11, 2025
    other section · inspector comments
    "it is the property owner's responsibility to be present or direct his/her representative to attend the re-inspection as scheduled on this notice of violation for the purpose of providing entry to the inspector of those areas not accessed during the initial inspection as specified, and/or to provide access to all areas cited within this notice. if the property owner cannot attend the scheduled re-inspection (as specified on this notice) it is his/her responsibility to secure a different inspection date and time with the inspector. provide all tenants with notification as required by california civil code section 1954 (san francisco housing code section 303(b), if any dwellings, apartment units or guest rooms are to be accessed during the re-inspection. you can reach inspector maher @ (628)652-3397 or by email at derek.maher@sfgov.org "