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387 ELLIS ST

Tenderloin · San Francisco, CA · Parcel 0332012 · Last violation Aug 4, 2026 · Last complaint Sep 22, 2026

NeighborhoodTenderloin
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 90% of buildings in Tenderloin. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 11 violations · 21 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
6 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious5
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
76
5 per year avg.↓ Down 16% in the last 2 years (21 vs 25 prior 2 yrs)
Complaint severity
Last 5 years
50
Severeⓘ12
Seriousⓘ29
Minorⓘ9
Dept. of Building Inspection Violations
Total violations since 1996
454
15 per year avg.↓ Down 45% in the last 2 years (11 vs 20 prior 2 yrs)
Open violations
6
Severeⓘ0
Seriousⓘ5
Minorⓘ1

Top violation categories

5 yrsAll time
Walls, ceilings & cabinetsⓘ5 violations
Plumbingⓘ3 violations
Heating equipmentⓘ2 violations
Fire safetyⓘ2 violations
Heat / hot waterⓘ2 violations
Ventilation & lightⓘ1 violations
No specific condition stated24 violations
4 still open. See violation log below.

Top complaint types

5 yrsAll time
Elevators Everthing Else10 complaints
General Maintenance Not In List Above7 complaints
Plumbing Broken Leaking6 complaints
Infestation Rodent Insect5 complaints
Hot Water Lack Of Hot Water5 complaints
Mold And Mildew4 complaints
Electrical Hazardous Condition3 complaints
Electrical Non Hazard2 complaints
Blocked Exit Common Areas2 complaints
Visitor Policy Violations1 complaints
Elevators No Working Elevator 7 Or More Stories1 complaints
Heat Lack Of Heat1 complaints
Illegal Construction No Permit Exceeds Permit Scope1 complaints
Infestation Bed Bugs1 complaints
Light Wells Dirty Flooded1 complaints
Ventilation Inadequate Or None1 complaints
Bathroom1 complaints
Hide violations (454) ↑See complaints (76) →

Violation log

454 DBI violations

AllOpenClosed
StatusFiledCategoryItemNOV Item Description
not activeNov 29, 1999sanitation sectioneliminate cockroach infestation (1001b, 1306 hc)intensify pest control measure until roach infestation is under control.1001hc.
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin
    • not activeNov 29, 1999building sectionreplace window sash cord (1001(h),708 hc)replace missing window sash cords and hardware in :#211,414,610.1001hc.
    not activeNov 29, 1999plumbing and electrical sectionrepair sink (1001f hc)1)repair leaking tub faucet in #211.1001hc. 2)repair leaking sink in #301.1001hc.
    not activeNov 29, 1999plumbing and electrical sectionrepair toilet (1001f hc)repair damaged toilet flushing mechanism in #514.
    not activeNov 29, 1999security requirements sectionprovide single cylinder deadbolt locks with a minimum 1" throw for entry doors of the following units. (706 hc)replace all 1/2 of an inch dead latch locks to entry doors ,with a single cylinder one inch dead bolt.706hc.
    not activeNov 29, 1999interior surfaces sectionreplace floor covering (1001b,j,o hc)replace soiled warn carpeting in #211,414,514,516,610,612.1306hc.
    not activeNov 29, 1999interior surfaces sectionrepair damaged ceilings (1001b,h,o hc)—
    not activeNov 29, 1999interior surfaces sectionclean interior (1306 hc)clean and shampoo carpeting in #514.1306hc.
    not activeNov 29, 1999smoke detection sectionreplace smoke detector (908, 911 hc)#516.
    not activeNov 29, 1999interior surfaces sectioneliminate mold/mildew on walls (1301,1001b(13),1306 hc)side of wall in #516.1306hc.
    not activeNov 29, 1999other sectionprovide heat to each occupied habitable room for 13 hrs between 5:00 a.m. and 11:00 a.m. and between 3:00 p.m. and 10:00 p.m. capable to maintaining a min. room temp. of 68 degrees f. (20 degrees c.). (701c hc)drain and service all leaking radiators,valves in all guest rooms throughout.701hc./1001hc.
    not activeNov 29, 1999sanitation sectionother sanitation violationsprovide a box spring/matress to #514.1308hc.
    not activeAug 25, 1999security requirements sectionother security violationsreplace damaged entry door to #611 with a solid core type.
    not activeAug 25, 1999security requirements sectionprovide single cylinder deadbolt locks with a minimum 1" throw for entry doors of the following units. (706 hc)install a single cylinder one inch dead bolt to entry door #611.706hc.
    not activeAug 25, 1999security requirements sectionprovide minimum 135 degree viewer for entry doors of following units (max mounting ht of 58") (706 hc)to entry door #611.706hc.
    not activeAug 25, 1999interior surfaces sectionreplace floor covering (1001b,j,o hc)replace substandard carpeting in #611.1306hc.
    not activeAug 25, 1999interior surfaces sectionpaint walls (1001b,1301 hc)replaster and paint walls and ceiling surfaces in the guest room as well as in the bathroom #611.1301hc.
    not activeAug 25, 1999plumbing and electrical sectionrepair toilet (1001f hc)replace damaged toilet unit.1001hc.
    not activeAug 25, 1999plumbing and electrical sectionrepair sink (1001f hc)install a hand wash basin in the bathroom area.1001hc.
    not activeAug 25, 1999interior surfaces sectionrepair damaged walls (1001b,h,o hc)retile and grout tub enclosure.1001hc.
    not activeJul 27, 1999plumbing and electrical sectionrepair toilet (1001f hc)repair tank mechanism and replace plumbing pipe from tank to toilet.
    not activeJul 27, 1999plumbing and electrical sectionrepair sink (1001f hc)hot water tap.
    not activeJul 27, 1999building sectionthis notice includes violations for the areas noted.all work is in reference to unit labeled #310.
    not activeJul 26, 1999interior surfaces sectionrepair damaged ceilings (1001b,h,o hc)511-bathroom
    not activeJul 26, 1999interior surfaces sectionrepair source of water damage (703,1001f hc)511-bathroom
    not activeJul 26, 1999interior surfaces sectionpaint ceilings (1001b,1301 hc)511-bathroom
    not activeJul 26, 1999fire sectionrecharge/date tag fire extinguisher type 2a 10bc or equivalent (905,1001(m)hc)at the top floor.
    not activeJul 26, 1999interior surfaces sectionother interior violationsrepair the door/hinge at the top floor of the fire exit stairway.
    not activeJul 26, 1999other sectioninspector commentscall for inspection appt.
    not activeJul 26, 1999sanitation sectionremove rubbish or trash (1306,1307 hc)in fire exit stairway-top floor.
    not activeMar 31, 1999building sectionrepair window sash frame (1001(h),708 hc)in unit #408.
    not activeMar 31, 1999plumbing and electrical sectionother plumbing and/or electrical violationsinvestigate leak at bathtub drain in unit #408.
    not activeMar 31, 1999security requirements sectionprovide deadlatch locks with min 1/2" throw at exit doors (706 hc)repair deadbolt strike on door of unit #408.
    not activeDec 17, 1998security requirements sectionprovide minimum 135 degree viewer for entry doors of following units (max mounting ht of 58") (706 hc)at units #303, 405, 416, 510, 512, and 604.
    not activeDec 17, 1998building sectionprovide handrails (802(c),1001(b)(13)hc)provide a handrail at the first flight of the main lobby stairs.
    not activeDec 17, 1998plumbing and electrical sectionother plumbing and/or electrical violationsrepair the leaking bathtub in unit #511.
    not activeDec 17, 1998security requirements sectionprovide self-closing devices at exterior doors (706 hc)provide a self-closing device on the roof access door so that the door closes and locks without any assistance.
    not activeDec 17, 1998fire sectionrepair smoke enclosure door closer (807,707 hc)make sure all self-closing devices are operational for the doors leading to the fire exit stairway. at time of inspection several of these doors were ajar.
    not activeDec 17, 1998security requirements sectionprovide deadlatch locks with min 1/2" throw at exit doors (706 hc)at the roof access door.
    not activeDec 17, 1998interior surfaces sectionrepair floor covering (1001b,j,o hc)repair the loose carpet near unit #410. the loose carpet presently presents a tripping hazard.
    not activeDec 17, 1998interior surfaces sectionremove or cover damaged paint in an approved manner to prevent a lead hazard. see attached lead hazard warning. (1301 hc)remove the damaged paint and repaint wall. near unit #411.
    not activeDec 17, 1998security requirements sectionhollow core or panel entry doors on the following units must be replaced with solid core doors or reinforced with min. 3/8" plywood or approved equal (706 hc)1)reinforce damaged door leading to unit #405. 2)patch hole and reinforce door leading to unit #512.
    not activeDec 17, 1998security requirements sectionother security violationslabel units #511 and #604.
    not activeDec 17, 1998interior surfaces sectionrepair damaged walls (1001b,h,o hc)patch hole in wall around thew door casing of unit #303.
    not activeDec 17, 1998building sectionrepair window sash frame (1001(h),708 hc)repair damage window near elevator on the sixth floor. window should be easily openable.
    not activeDec 17, 1998building sectionreplace window sash cord (1001(h),708 hc)replace the window sash cords on the stairway window between the 5th and 6th floor and on the 5th floor window near the elevator and the window near unit #404. windows should be easily openable and stay open without any assistance.
    not activeNov 23, 1998plumbing and electrical sectionrepair toilet (1001f hc)leak at base of toilet in unit #316.
    not activeNov 23, 1998building sectionthis notice includes violations for the areas noted.all work in reference to unit labeled #316.
    not activeNov 13, 1998building sectionthis notice includes violations for the areas noted.all work in reference to unit #505.
    not activeNov 13, 1998interior surfaces sectionrepair damaged ceilings (1001b,h,o hc)in living area of unit #505.
    not activeNov 29, 1999
    sanitation section · eliminate cockroach infestation (1001b, 1306 hc)
    intensify pest control measure until roach infestation is under control.1001hc.
    not activeNov 29, 1999
    building section · replace window sash cord (1001(h),708 hc)
    replace missing window sash cords and hardware in :#211,414,610.1001hc.
    not activeNov 29, 1999
    plumbing and electrical section · repair sink (1001f hc)
    1)repair leaking tub faucet in #211.1001hc. 2)repair leaking sink in #301.1001hc.
    not activeNov 29, 1999
    plumbing and electrical section · repair toilet (1001f hc)
    repair damaged toilet flushing mechanism in #514.
    not activeNov 29, 1999
    security requirements section · provide single cylinder deadbolt locks with a minimum 1" throw for entry doors of the following units. (706 hc)
    replace all 1/2 of an inch dead latch locks to entry doors ,with a single cylinder one inch dead bolt.706hc.
    not activeNov 29, 1999
    interior surfaces section · replace floor covering (1001b,j,o hc)
    replace soiled warn carpeting in #211,414,514,516,610,612.1306hc.
    not activeNov 29, 1999
    interior surfaces section · repair damaged ceilings (1001b,h,o hc)
    not activeNov 29, 1999
    interior surfaces section · clean interior (1306 hc)
    clean and shampoo carpeting in #514.1306hc.
    not activeNov 29, 1999
    smoke detection section · replace smoke detector (908, 911 hc)
    #516.
    not activeNov 29, 1999
    interior surfaces section · eliminate mold/mildew on walls (1301,1001b(13),1306 hc)
    side of wall in #516.1306hc.
    not activeNov 29, 1999
    other section · provide heat to each occupied habitable room for 13 hrs between 5:00 a.m. and 11:00 a.m. and between 3:00 p.m. and 10:00 p.m. capable to maintaining a min. room temp. of 68 degrees f. (20 degrees c.). (701c hc)
    drain and service all leaking radiators,valves in all guest rooms throughout.701hc./1001hc.
    not activeNov 29, 1999
    sanitation section · other sanitation violations
    provide a box spring/matress to #514.1308hc.
    not activeAug 25, 1999
    security requirements section · other security violations
    replace damaged entry door to #611 with a solid core type.
    not activeAug 25, 1999
    security requirements section · provide single cylinder deadbolt locks with a minimum 1" throw for entry doors of the following units. (706 hc)
    install a single cylinder one inch dead bolt to entry door #611.706hc.
    not activeAug 25, 1999
    security requirements section · provide minimum 135 degree viewer for entry doors of following units (max mounting ht of 58") (706 hc)
    to entry door #611.706hc.
    not activeAug 25, 1999
    interior surfaces section · replace floor covering (1001b,j,o hc)
    replace substandard carpeting in #611.1306hc.
    not activeAug 25, 1999
    interior surfaces section · paint walls (1001b,1301 hc)
    replaster and paint walls and ceiling surfaces in the guest room as well as in the bathroom #611.1301hc.
    not activeAug 25, 1999
    plumbing and electrical section · repair toilet (1001f hc)
    replace damaged toilet unit.1001hc.
    not activeAug 25, 1999
    plumbing and electrical section · repair sink (1001f hc)
    install a hand wash basin in the bathroom area.1001hc.
    not activeAug 25, 1999
    interior surfaces section · repair damaged walls (1001b,h,o hc)
    retile and grout tub enclosure.1001hc.
    not activeJul 27, 1999
    plumbing and electrical section · repair toilet (1001f hc)
    repair tank mechanism and replace plumbing pipe from tank to toilet.
    not activeJul 27, 1999
    plumbing and electrical section · repair sink (1001f hc)
    hot water tap.
    not activeJul 27, 1999
    building section · this notice includes violations for the areas noted.
    all work is in reference to unit labeled #310.
    not activeJul 26, 1999
    interior surfaces section · repair damaged ceilings (1001b,h,o hc)
    511-bathroom
    not activeJul 26, 1999
    interior surfaces section · repair source of water damage (703,1001f hc)
    511-bathroom
    not activeJul 26, 1999
    interior surfaces section · paint ceilings (1001b,1301 hc)
    511-bathroom
    not activeJul 26, 1999
    fire section · recharge/date tag fire extinguisher type 2a 10bc or equivalent (905,1001(m)hc)
    at the top floor.
    not activeJul 26, 1999
    interior surfaces section · other interior violations
    repair the door/hinge at the top floor of the fire exit stairway.
    not activeJul 26, 1999
    other section · inspector comments
    call for inspection appt.
    not activeJul 26, 1999
    sanitation section · remove rubbish or trash (1306,1307 hc)
    in fire exit stairway-top floor.
    not activeMar 31, 1999
    building section · repair window sash frame (1001(h),708 hc)
    in unit #408.
    not activeMar 31, 1999
    plumbing and electrical section · other plumbing and/or electrical violations
    investigate leak at bathtub drain in unit #408.
    not activeMar 31, 1999
    security requirements section · provide deadlatch locks with min 1/2" throw at exit doors (706 hc)
    repair deadbolt strike on door of unit #408.
    not activeDec 17, 1998
    security requirements section · provide minimum 135 degree viewer for entry doors of following units (max mounting ht of 58") (706 hc)
    at units #303, 405, 416, 510, 512, and 604.
    not activeDec 17, 1998
    building section · provide handrails (802(c),1001(b)(13)hc)
    provide a handrail at the first flight of the main lobby stairs.
    not activeDec 17, 1998
    plumbing and electrical section · other plumbing and/or electrical violations
    repair the leaking bathtub in unit #511.
    not activeDec 17, 1998
    security requirements section · provide self-closing devices at exterior doors (706 hc)
    provide a self-closing device on the roof access door so that the door closes and locks without any assistance.
    not activeDec 17, 1998
    fire section · repair smoke enclosure door closer (807,707 hc)
    make sure all self-closing devices are operational for the doors leading to the fire exit stairway. at time of inspection several of these doors were ajar.
    not activeDec 17, 1998
    security requirements section · provide deadlatch locks with min 1/2" throw at exit doors (706 hc)
    at the roof access door.
    not activeDec 17, 1998
    interior surfaces section · repair floor covering (1001b,j,o hc)
    repair the loose carpet near unit #410. the loose carpet presently presents a tripping hazard.
    not activeDec 17, 1998
    interior surfaces section · remove or cover damaged paint in an approved manner to prevent a lead hazard. see attached lead hazard warning. (1301 hc)
    remove the damaged paint and repaint wall. near unit #411.
    not activeDec 17, 1998
    security requirements section · hollow core or panel entry doors on the following units must be replaced with solid core doors or reinforced with min. 3/8" plywood or approved equal (706 hc)
    1)reinforce damaged door leading to unit #405. 2)patch hole and reinforce door leading to unit #512.
    not activeDec 17, 1998
    security requirements section · other security violations
    label units #511 and #604.
    not activeDec 17, 1998
    interior surfaces section · repair damaged walls (1001b,h,o hc)
    patch hole in wall around thew door casing of unit #303.
    not activeDec 17, 1998
    building section · repair window sash frame (1001(h),708 hc)
    repair damage window near elevator on the sixth floor. window should be easily openable.
    not activeDec 17, 1998
    building section · replace window sash cord (1001(h),708 hc)
    replace the window sash cords on the stairway window between the 5th and 6th floor and on the 5th floor window near the elevator and the window near unit #404. windows should be easily openable and stay open without any assistance.
    not activeNov 23, 1998
    plumbing and electrical section · repair toilet (1001f hc)
    leak at base of toilet in unit #316.
    not activeNov 23, 1998
    building section · this notice includes violations for the areas noted.
    all work in reference to unit labeled #316.
    not activeNov 13, 1998
    building section · this notice includes violations for the areas noted.
    all work in reference to unit #505.
    not activeNov 13, 1998
    interior surfaces section · repair damaged ceilings (1001b,h,o hc)
    in living area of unit #505.
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