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387 ELLIS ST

Tenderloin · San Francisco, CA · Parcel 0332012 · Last violation Aug 4, 2026 · Last complaint Sep 22, 2026

NeighborhoodTenderloin
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 90% of buildings in Tenderloin. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 11 violations · 21 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
6 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious5
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
76
5 per year avg.↓ Down 16% in the last 2 years (21 vs 25 prior 2 yrs)
Complaint severity
Last 5 years
50
Severeⓘ12
Seriousⓘ29
Minorⓘ9
Dept. of Building Inspection Violations
Total violations since 1996
454
15 per year avg.↓ Down 45% in the last 2 years (11 vs 20 prior 2 yrs)
Open violations
6
Severeⓘ0
Seriousⓘ5
Minorⓘ1

Top violation categories

5 yrsAll time
Walls, ceilings & cabinetsⓘ5 violations
Plumbingⓘ3 violations
Heating equipmentⓘ2 violations
Fire safetyⓘ2 violations
Heat / hot waterⓘ2 violations
Ventilation & lightⓘ1 violations
No specific condition stated24 violations
4 still open. See violation log below.

Top complaint types

5 yrsAll time
Elevators Everthing Else10 complaints
General Maintenance Not In List Above7 complaints
Plumbing Broken Leaking6 complaints
Infestation Rodent Insect5 complaints
Hot Water Lack Of Hot Water5 complaints
Mold And Mildew4 complaints
Electrical Hazardous Condition3 complaints
Electrical Non Hazard2 complaints
Blocked Exit Common Areas2 complaints
Visitor Policy Violations1 complaints
Elevators No Working Elevator 7 Or More Stories1 complaints
Heat Lack Of Heat1 complaints
Illegal Construction No Permit Exceeds Permit Scope1 complaints
Infestation Bed Bugs1 complaints
Light Wells Dirty Flooded1 complaints
Ventilation Inadequate Or None1 complaints
Bathroom1 complaints
See violations (454) →Hide complaints (76) ↑

Complaint log

76 311 complaints

StatusFiledType
ClosedMay 28, 2022General Maintenance Not In List Above
ClosedMay 12, 2022Infestation Rodent Insect
ClosedSep 20, 2021Hot Water Lack Of Hot Water
Closed
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin
    • Jul 3, 2021
    Elevators Everthing Else
    ClosedJun 1, 2021Electrical Non Hazard
    ClosedApr 19, 2021Mold And Mildew
    ClosedDec 10, 2020Infestation Rodent Insect
    ClosedNov 24, 2020Infestation Bed Bugs
    ClosedNov 17, 2020Infestation Bed Bugs
    ClosedOct 6, 2020Mold And Mildew
    ClosedSep 18, 2020Infestation Bed Bugs
    ClosedApr 15, 2020Infestation Bed Bugs
    ClosedJan 31, 2020Elevators No Working Elevator 7 Or More Stories
    ClosedJan 8, 2020Elevators Everthing Else
    ClosedOct 22, 2019Mold And Mildew
    ClosedOct 22, 2019Plumbing Broken Leaking
    ClosedOct 15, 2019Infestation Bed Bugs
    ClosedOct 3, 2019Elevators Everthing Else
    ClosedOct 2, 2019Elevators Everthing Else
    ClosedDec 20, 2018Hot Water Lack Of Hot Water
    ClosedMay 5, 2018Infestation Rodent Insect
    ClosedAug 2, 2017Mold And Mildew
    ClosedJun 27, 2016Infestation Bed Bugs
    ClosedMar 7, 2016Garbage Receptacles
    ClosedJan 15, 2016Elevators Everthing Else
    ClosedJul 25, 2011Infestation Bed Bugs
    ClosedMay 28, 2022
    General Maintenance Not In List Above
    ClosedMay 12, 2022
    Infestation Rodent Insect
    ClosedSep 20, 2021
    Hot Water Lack Of Hot Water
    ClosedJul 3, 2021
    Elevators Everthing Else
    ClosedJun 1, 2021
    Electrical Non Hazard
    ClosedApr 19, 2021
    Mold And Mildew
    ClosedDec 10, 2020
    Infestation Rodent Insect
    ClosedNov 24, 2020
    Infestation Bed Bugs
    ClosedNov 17, 2020
    Infestation Bed Bugs
    ClosedOct 6, 2020
    Mold And Mildew
    ClosedSep 18, 2020
    Infestation Bed Bugs
    ClosedApr 15, 2020
    Infestation Bed Bugs
    ClosedJan 31, 2020
    Elevators No Working Elevator 7 Or More Stories
    ClosedJan 8, 2020
    Elevators Everthing Else
    ClosedOct 22, 2019
    Mold And Mildew
    ClosedOct 22, 2019
    Plumbing Broken Leaking
    ClosedOct 15, 2019
    Infestation Bed Bugs
    ClosedOct 3, 2019
    Elevators Everthing Else
    ClosedOct 2, 2019
    Elevators Everthing Else
    ClosedDec 20, 2018
    Hot Water Lack Of Hot Water
    ClosedMay 5, 2018
    Infestation Rodent Insect
    ClosedAug 2, 2017
    Mold And Mildew
    ClosedJun 27, 2016
    Infestation Bed Bugs
    ClosedMar 7, 2016
    Garbage Receptacles
    ClosedJan 15, 2016
    Elevators Everthing Else
    ClosedJul 25, 2011
    Infestation Bed Bugs
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