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387 ELLIS ST

Tenderloin · San Francisco, CA · Parcel 0332012 · Last violation Aug 4, 2026 · Last complaint Sep 22, 2026

NeighborhoodTenderloin
More violations than 87% of nearby buildings
More violations than 87% of buildings and more complaints than 90% of buildings in Tenderloin. Size-normalized against residential buildings in the neighborhood.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 11 violations · 21 complaints
'21'26ViolationsComplaints
Severityⓘopen violations
6 open DBI violations
Active Notices of Violation issued by the Department of Building Inspection.
Severe0
Serious5
Minor1

What to watch forⓘ

  1. Tenants here have reported no heat or no hot water.
    details ▸

    California law requires heating facilities in good working order, and plumbing facilities in good working order including hot and cold running water. A rental unit that substantially lacks either may be legally uninhabitable, which is the standard the implied warranty of habitability sets for every residential tenancy in the state.

    Ask how heat and hot water are supplied and who pays for them. If either fails once you live here, put the request to the landlord in writing and keep a copy.

    • California Tenant Guide
    • San Francisco Housing Code §701
  2. Fire safety problems have been reported here.
    Worth checkingⓘ
    Walk the exit route from the unit to the street and check the stairs and hallways are clear of stored items, and that fire doors close properly.
    details ▸

    California law requires safe fire or emergency exits leading to a street or hallway, and requires stairs, hallways and exits to be kept litter free. Storage areas, garages and basements must be kept free of combustible materials. San Francisco's Housing Code separately treats inadequate exits and inadequate fire protection equipment as conditions that make a building substandard, which is the finding behind a notice of violation.

311 Housing Complaints
Total complaints since 2011
76
5 per year avg.↓ Down 16% in the last 2 years (21 vs 25 prior 2 yrs)
Complaint severity
Last 5 years
50
Severeⓘ12
Seriousⓘ29
Minorⓘ9
Dept. of Building Inspection Violations
Total violations since 1996
454
15 per year avg.↓ Down 45% in the last 2 years (11 vs 20 prior 2 yrs)
Open violations
6
Severeⓘ0
Seriousⓘ5
Minorⓘ1

Top violation categories

5 yrsAll time
Plumbingⓘ63 violations
Fire safetyⓘ47 violations
Walls, ceilings & cabinetsⓘ35 violations
Peeling paintⓘ27 violations
Exterior & windowsⓘ22 violations
Floors & stairsⓘ20 violations
Cleanliness & refuseⓘ19 violations
Electricalⓘ18 violations
Smoke detectorsⓘ14 violations
Heat / hot waterⓘ13 violations
Locks & securityⓘ8 violations
Ventilation & lightⓘ7 violations
Pestsⓘ6 violations
Moldⓘ4 violations
Heating equipmentⓘ4 violations
General disrepairⓘ1 violations
No specific condition stated146 violations
4 still open. See violation log below.

Top complaint types

5 yrsAll time
See violations (454) →Hide complaints (76) ↑

Complaint log

76 311 complaints

StatusFiledType
ClosedSep 22, 2026Infestation Rodent Insect
ClosedSep 15, 2026Elevators Everthing Else
ClosedSep 15, 2026Plumbing Broken Leaking
Closed
See something wrong? File a complaint with SF 311
  • California Tenant Guide
  • San Francisco Housing Code §1001(m), (n)
  • Tenants here have reported pests.
    Worth checkingⓘ
    Look along baseboards and inside low cabinets for droppings, greasy rub marks or tracks, and check whether the bins outside overflow and whether gaps around exterior doors are sealed.
    details ▸

    California law requires buildings and grounds to be kept clean and sanitary and free from debris, filth, rubbish, garbage, rodents and vermin. San Francisco requires property owners to keep their property free of vermin, and requires an owner or manager to respond to a tenant's bed bug complaint by hiring a licensed pest control operator.

    • California Tenant Guide
    • SF.gov, Keeping your building free of vermin
  • Elevators Everthing Else15 complaints
    Mold And Mildew8 complaints
    Infestation Bed Bugs8 complaints
    General Maintenance Not In List Above7 complaints
    Plumbing Broken Leaking7 complaints
    Hot Water Lack Of Hot Water7 complaints
    Infestation Rodent Insect7 complaints
    Electrical Non Hazard3 complaints
    Electrical Hazardous Condition3 complaints
    Blocked Exit Common Areas2 complaints
    Elevators No Working Elevator 7 Or More Stories2 complaints
    Visitor Policy Violations1 complaints
    Garbage Receptacles1 complaints
    Heat Lack Of Heat1 complaints
    Illegal Construction No Permit Exceeds Permit Scope1 complaints
    Light Wells Dirty Flooded1 complaints
    Ventilation Inadequate Or None1 complaints
    Bathroom1 complaints
    Jun 12, 2026
    Illegal Construction No Permit Exceeds Permit Scope
    ClosedJun 10, 2026General Maintenance Not In List Above
    ClosedMay 6, 2026Visitor Policy Violations
    ClosedApr 29, 2026Ventilation Inadequate Or None
    ClosedMar 10, 2026Hot Water Lack Of Hot Water
    ClosedFeb 4, 2026Electrical Hazardous Condition
    ClosedFeb 4, 2026Hot Water Lack Of Hot Water
    ClosedNov 26, 2025Hot Water Lack Of Hot Water
    ClosedSep 10, 2025Plumbing Broken Leaking
    ClosedSep 2, 2025Electrical Non Hazard
    ClosedJul 23, 2025Hot Water Lack Of Hot Water
    ClosedApr 26, 2025Hot Water Lack Of Hot Water
    ClosedMar 28, 2025General Maintenance Not In List Above
    ClosedJan 2, 2025Elevators Everthing Else
    ClosedDec 20, 2024Elevators Everthing Else
    ClosedDec 16, 2024Elevators Everthing Else
    ClosedNov 26, 2024Mold And Mildew
    ClosedOct 10, 2024Plumbing Broken Leaking
    OpenAug 8, 2024Elevators No Working Elevator 7 Or More Stories
    OpenJun 11, 2024Elevators Everthing Else
    ClosedJun 10, 2024Elevators Everthing Else
    ClosedJun 4, 2024Elevators Everthing Else
    ClosedMay 30, 2024Elevators Everthing Else
    ClosedMay 24, 2024Elevators Everthing Else
    ClosedApr 15, 2024Electrical Non Hazard
    ClosedMar 18, 2024Mold And Mildew
    ClosedFeb 26, 2024Mold And Mildew
    ClosedFeb 13, 2024Mold And Mildew
    ClosedOct 23, 2023Blocked Exit Common Areas
    ClosedJul 19, 2023Plumbing Broken Leaking
    ClosedJul 19, 2023General Maintenance Not In List Above
    ClosedJul 17, 2023General Maintenance Not In List Above
    ClosedJun 27, 2023General Maintenance Not In List Above
    ClosedJun 20, 2023Electrical Hazardous Condition
    ClosedJun 12, 2023Elevators Everthing Else
    ClosedApr 12, 2023Infestation Bed Bugs
    ClosedMar 2, 2023Electrical Hazardous Condition
    ClosedMar 1, 2023Heat Lack Of Heat
    ClosedFeb 24, 2023Light Wells Dirty Flooded
    ClosedJan 30, 2023Infestation Rodent Insect
    ClosedJan 10, 2023Plumbing Broken Leaking
    OpenDec 26, 2022General Maintenance Not In List Above
    ClosedNov 16, 2022Infestation Rodent Insect
    ClosedAug 15, 2022Plumbing Broken Leaking
    ClosedAug 11, 2022Bathroom
    ClosedAug 6, 2022Blocked Exit Common Areas
    ClosedJun 14, 2022Infestation Rodent Insect
    ClosedSep 22, 2026
    Infestation Rodent Insect
    ClosedSep 15, 2026
    Elevators Everthing Else
    ClosedSep 15, 2026
    Plumbing Broken Leaking
    ClosedJun 12, 2026
    Illegal Construction No Permit Exceeds Permit Scope
    ClosedJun 10, 2026
    General Maintenance Not In List Above
    ClosedMay 6, 2026
    Visitor Policy Violations
    ClosedApr 29, 2026
    Ventilation Inadequate Or None
    ClosedMar 10, 2026
    Hot Water Lack Of Hot Water
    ClosedFeb 4, 2026
    Electrical Hazardous Condition
    ClosedFeb 4, 2026
    Hot Water Lack Of Hot Water
    ClosedNov 26, 2025
    Hot Water Lack Of Hot Water
    ClosedSep 10, 2025
    Plumbing Broken Leaking
    ClosedSep 2, 2025
    Electrical Non Hazard
    ClosedJul 23, 2025
    Hot Water Lack Of Hot Water
    ClosedApr 26, 2025
    Hot Water Lack Of Hot Water
    ClosedMar 28, 2025
    General Maintenance Not In List Above
    ClosedJan 2, 2025
    Elevators Everthing Else
    ClosedDec 20, 2024
    Elevators Everthing Else
    ClosedDec 16, 2024
    Elevators Everthing Else
    ClosedNov 26, 2024
    Mold And Mildew
    ClosedOct 10, 2024
    Plumbing Broken Leaking
    OpenAug 8, 2024
    Elevators No Working Elevator 7 Or More Stories
    OpenJun 11, 2024
    Elevators Everthing Else
    ClosedJun 10, 2024
    Elevators Everthing Else
    ClosedJun 4, 2024
    Elevators Everthing Else
    ClosedMay 30, 2024
    Elevators Everthing Else
    ClosedMay 24, 2024
    Elevators Everthing Else
    ClosedApr 15, 2024
    Electrical Non Hazard
    ClosedMar 18, 2024
    Mold And Mildew
    ClosedFeb 26, 2024
    Mold And Mildew
    ClosedFeb 13, 2024
    Mold And Mildew
    ClosedOct 23, 2023
    Blocked Exit Common Areas
    ClosedJul 19, 2023
    Plumbing Broken Leaking
    ClosedJul 19, 2023
    General Maintenance Not In List Above
    ClosedJul 17, 2023
    General Maintenance Not In List Above
    ClosedJun 27, 2023
    General Maintenance Not In List Above
    ClosedJun 20, 2023
    Electrical Hazardous Condition
    ClosedJun 12, 2023
    Elevators Everthing Else
    ClosedApr 12, 2023
    Infestation Bed Bugs
    ClosedMar 2, 2023
    Electrical Hazardous Condition
    ClosedMar 1, 2023
    Heat Lack Of Heat
    ClosedFeb 24, 2023
    Light Wells Dirty Flooded
    ClosedJan 30, 2023
    Infestation Rodent Insect
    ClosedJan 10, 2023
    Plumbing Broken Leaking
    OpenDec 26, 2022
    General Maintenance Not In List Above
    ClosedNov 16, 2022
    Infestation Rodent Insect
    ClosedAug 15, 2022
    Plumbing Broken Leaking
    ClosedAug 11, 2022
    Bathroom
    ClosedAug 6, 2022
    Blocked Exit Common Areas
    ClosedJun 14, 2022
    Infestation Rodent Insect
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