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778 HENDERSON AVENUE

Staten Island · ZIP 10310 · BIN 5095816 · West New Brighton-Silver Lake-Grymes Hill · Last violation Jul 13, 2026 · Last complaint Jul 10, 2026

NeighborhoodWest New Brighton-Silver Lake-Grymes Hill
More violations than 83% of nearby buildings
More violations than 83% of buildings and more complaints than 89% of buildings in West New Brighton-Silver Lake-Grymes Hill. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 79 violations · 78 complaints
'24'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
12 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous12Class Bhazardous10

What to watch forⓘ

  1. Hazardous violations are open, including fire safety, heat and hot water, and mold and pests.
    Worth checking · AI-assistedⓘ
    Look for blocked stairwells, hallways, or exits, and check that all doors in the unit open and close fully. Turn on the heat and feel whether warm air comes from the radiators or vents. Inspect baseboards, corners, and under sinks for droppings, dead insects, or gnaw marks.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.
    • —Heat / hot water — Lack of heat, hot water, or heating system related issues affecting tenants.
    • —
Housing Preservation & Development Violations
Total violations since 2024
82
27 per year avg.↑ Rising — no prior history
Open violations
55
Class C (immed. haz.)ⓘ12
Class B (hazardous)ⓘ10
Rent-impairingⓘ1
Housing Preservation & Development Complaints
Total complaints since 2009
79
4 per year avg.↑ Rising — no prior history
Complaint Resolution
No access19%Violation issued9%No violation5%Phone resolved66%Other1%(79)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Posting/Signageⓘ21 violations
Egressⓘ15 violations
Maintenanceⓘ13 violations
Heat And Hot Waterⓘ7 violations
Annual Property Registrationⓘ5 violations
Filing: Bedbugsⓘ4 violations
Carbon Monoxide Detecting Devicesⓘ4 violations
Extermination & Rodent Eradicationⓘ2 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ55 complaints
Electricalⓘ12 complaints
Water & plumbingⓘ8 complaints
Adminⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

12 complaints · ELECTRIC

All categoriesHEAT/HOT WATERELECTRICPLUMBINGGENERALWATER LEAKAllOpenClosed
Type
See something wrong? File a complaint with 311
Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — violation classes
  • NYC HPD, Penalties and Fees — correction deadlines
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — the requirement
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors — responsibilities, placement, and reimbursement
    • Open violation ages
    ▪ 30–90 days56% (31)
    ▪ 3–12 months22% (12)
    ▪ 1–3 years22% (12)
    Prior 4 yr.
    Immed. Emergency34%5%
    Emergency55%95%
    Non-Emergency11%0%
    (38)
    (40)
    Status
    Apt
    Received
    Category
    Non-emergencyClosed8BJul 5, 2026ELECTRIC · POWER OUTAGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed2Jul 5, 2026ELECTRIC · POWER OUTAGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosedBLDGJul 5, 2026ELECTRIC · POWER OUTAGEMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed8BJul 5, 2026ELECTRIC · POWER OUTAGEMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosedBLDGJul 4, 2026ELECTRIC · POWER OUTAGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed6AJul 2, 2026ELECTRIC · POWER OUTAGEMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
    Non-emergencyClosedBLDGJul 2, 2026ELECTRIC · POWER OUTAGEThe Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed1GJun 28, 2026ELECTRIC · POWER OUTAGEHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed1GJun 17, 2026ELECTRIC · OUTLET/SWITCHHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
    Non-emergencyClosed7ENov 7, 2025ELECTRIC · POWER OUTAGEHPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
    Non-emergencyClosed5COct 15, 2025ELECTRIC · POWER OUTAGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed8BJun 24, 2025ELECTRIC · POWER OUTAGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Jul 5, 2026Apt 8B
    ELECTRIC · POWER OUTAGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Jul 5, 2026Apt 2
    ELECTRIC · POWER OUTAGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Jul 5, 2026Apt BLDG
    ELECTRIC · POWER OUTAGE
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Jul 5, 2026Apt 8B
    ELECTRIC · POWER OUTAGE
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.HPD called the telephone number on file for this complaint. Someone at that number indicated that the condition was corrected. The complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed
    Jul 4, 2026Apt BLDG
    ELECTRIC · POWER OUTAGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Jul 2, 2026Apt 6A
    ELECTRIC · POWER OUTAGE
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection.
    Non-emergencyClosed
    Jul 2, 2026Apt BLDG
    ELECTRIC · POWER OUTAGE
    The Department of Housing Preservation and Development contacted a tenant in the building and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Jun 28, 2026Apt 1G
    ELECTRIC · POWER OUTAGE
    HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed
    Jun 17, 2026Apt 1G
    ELECTRIC · OUTLET/SWITCH
    HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
    Non-emergencyClosed
    Nov 7, 2025Apt 7E
    ELECTRIC · POWER OUTAGE
    HPD inspected this condition so the complaint has been closed. Violations were issued. The law provides the property owner time to correct the condition(s). Violation descriptions and the dates for the property owner to correct any violations are available at HPDONLINE. If the owner has not corrected the condition by the date provided, you may wish to bring a case in housing court seeking the correction of these conditions.To find out more about how to start a housing court case, visit HPD's webpage on Housing Court (https://www.nyc.gov/site/hpd/services-and-information/housing-court.page).
    Non-emergencyClosed
    Oct 15, 2025Apt 5C
    ELECTRIC · POWER OUTAGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Jun 24, 2025Apt 8B
    ELECTRIC · POWER OUTAGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.