stoop
MAP
LeaderboardAbout
Building SafetyHousing Conditions

388 RICHMOND TERRACE

Staten Island · ZIP 10301 · BIN 5089355 · St. George-New Brighton · Last violation Jul 30, 2026 · Last complaint Sep 29, 2026

NeighborhoodSt. George-New Brighton
Above-average violations for the neighborhood
More violations than 79% of buildings and more complaints than 74% of buildings in St. George-New Brighton. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 97 violations · 59 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
48 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous48Class Bhazardous127

What to watch forⓘ

  1. Hazardous violations are open, including mold and pests, fire safety, and water and plumbing.
    Worth checking · AI-assistedⓘ
    Look for droppings, live insects, or chewed material in kitchen cabinets and under the sink. Check that hallway doors close fully and stairwell lights turn on. Turn on bathroom and kitchen faucets to see whether water flows clearly or appears discolored.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.
    • —
Housing Preservation & Development Violations
Total violations since 2000
439
16 per year avg.→ Stable in the last 2 years
Open violations
221
Class C (immed. haz.)ⓘ48
Class B (hazardous)ⓘ127
Rent-impairingⓘ6
Housing Preservation & Development Complaints
Total complaints since 2003
497
21 per year avg.→ Stable in the last 2 years
Complaint Resolution
No access26%Violation issued23%No violation29%Phone resolved23%Other0%(497)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ81 violations
Egressⓘ47 violations
Extermination & Rodent Eradicationⓘ24 violations
Water Supplyⓘ16 violations
Artificial Lightingⓘ15 violations
Cleaningⓘ11 violations
Smoke Detecting Devicesⓘ9 violations
Carbon Monoxide Detecting Devicesⓘ8 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ46 complaints
Water & plumbingⓘ39 complaints
Mold & pestsⓘ30 complaints
Electricalⓘ16 complaints
Heat / hot waterⓘ8 complaints
Appliancesⓘ6 complaints
Safety & fireⓘ1 complaints
See violations →Hide complaints ↑

Complaint log

56 complaints · UNSANITARY CONDITION

All categoriesHEATINGHEAT/HOT WATERUNSANITARY CONDITIONGENERALPLUMBINGAllOpenClosed
See something wrong? File a complaint with 311
Water & plumbing — Interruptions, leaks, contamination, or deficiencies in building water supply systems.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • ABCs of Housing
  • NYC HPD, Penalties and Fees
  • Heat or hot water problems reported in the last five years.
    Worth checking · AI-assistedⓘ
    Turn on hot water at the kitchen sink and bathroom sink and feel the water temperature after running for one minute.
    details ▸

    Heat is required October 1 through May 31: at least 68°F from 6am to 10pm when it is below 55°F outside, and 62°F overnight whatever the temperature outside. Hot water must be at least 120°F, 24 hours a day, all year.

    If your apartment is colder than that, file a complaint with 311 and keep the service request number so you can track it. Never use a gas oven or range for heat, which can produce dangerous levels of carbon monoxide.

    • ABCs of Housing
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • ABCs of Housing
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors
    • Open violation ages
    ▪ 30–90 days3% (5)
    ▪ 3–12 months16% (27)
    ▪ 1–3 years44% (73)
    ▪ 3+ years36% (60)
    Prior 4 yr.
    Immed. Emergency0%6%
    Emergency58%38%
    Non-Emergency42%56%
    (19)
    (137)
    Type
    Status
    Apt
    Received
    Category
    EmergencyClosed1JAug 19, 2015UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1JAug 19, 2015UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1JAug 19, 2015UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed9MApr 8, 2015UNSANITARY CONDITION · PESTSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed9MApr 8, 2015UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed7GOct 5, 2014UNSANITARY CONDITION · MOLDThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Aug 19, 2015Apt 1J
    UNSANITARY CONDITION · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Aug 19, 2015Apt 1J
    UNSANITARY CONDITION · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Aug 19, 2015Apt 1J
    UNSANITARY CONDITION · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Apr 8, 2015Apt 9M
    UNSANITARY CONDITION · PESTS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Apr 8, 2015Apt 9M
    UNSANITARY CONDITION · MOLD
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Oct 5, 2014Apt 7G
    UNSANITARY CONDITION · MOLD
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Page 2 of 2
    ← Prev