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231 STEUBEN STREET

Staten Island · ZIP 10304 · BIN 5043579 · Rosebank-Shore Acres-Park Hill · Last violation Apr 21, 2026 · Last complaint Aug 16, 2026

NeighborhoodRosebank-Shore Acres-Park Hill
More violations than 84% of nearby buildings
More violations than 84% of buildings and more complaints than 86% of buildings in Rosebank-Shore Acres-Park Hill. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 68 violations · 54 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
2 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous2Class Bhazardous13

What to watch forⓘ

  1. Hazardous violations are open, including mold and pests.
    Worth checking · AI-assistedⓘ
    Look along baseboards, in corners, and under the kitchen sink for droppings, dead insects, or live rodents.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.

    The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

    • ABCs of Housing
    • NYC HPD, Penalties and Fees
  2. Heat or hot water problems reported in the last five years.
Housing Preservation & Development Violations
Total violations since 2006
403
19 per year avg.↓ Down 14% in the last 2 years (68 vs 79 prior 2 yrs)
Open violations
18
Class C (immed. haz.)ⓘ2
Class B (hazardous)ⓘ13
Rent-impairingⓘ0
Housing Preservation & Development Complaints
Total complaints since 2003
964
40 per year avg.↓ Down 32% in the last 2 years (54 vs 79 prior 2 yrs)
Complaint Resolution
No access13%Violation issued32%No violation39%Phone resolved16%Other0%(964)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ71 violations
Egressⓘ20 violations
Extermination & Rodent Eradicationⓘ16 violations
Water Supplyⓘ10 violations
Smoke Detecting Devicesⓘ7 violations
Paintingⓘ7 violations
Carbon Monoxide Detecting Devicesⓘ7 violations
Artificial Lightingⓘ6 violations
Top complaint groupsⓘ
5 yrsAll time
Mold & pestsⓘ41 complaints
Bldg maintenanceⓘ41 complaints
Water & plumbingⓘ38 complaints
Heat / hot waterⓘ19 complaints
Appliancesⓘ13 complaints
Safety & fireⓘ10 complaints
Electricalⓘ7 complaints
See violations →Hide complaints ↑

Complaint log

964 complaints

All categoriesGENERALPLUMBINGPAINT/PLASTERHEATINGUNSANITARY CONDITIONAllOpenClosed
Type
See something wrong? File a complaint with 311
Worth checking · AI-assistedⓘ
Turn on hot water at the kitchen sink and bathroom sink and feel the water temperature after running for one minute.
details ▸

Heat is required October 1 through May 31: at least 68°F from 6am to 10pm when it is below 55°F outside, and 62°F overnight whatever the temperature outside. Hot water must be at least 120°F, 24 hours a day, all year.

If your apartment is colder than that, file a complaint with 311 and keep the service request number so you can track it. Never use a gas oven or range for heat, which can produce dangerous levels of carbon monoxide.

  • ABCs of Housing
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • ABCs of Housing
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors
    • Open violation ages
    ▪ 3–12 months100% (18)
    Prior 4 yr.
    Immed. Emergency0%5%
    Emergency54%47%
    Non-Emergency46%47%
    (28)
    (154)
    Status
    Apt
    Received
    Category
    EmergencyClosed4CJan 9, 2004HEATING · HEAT RELATEDThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed3JDec 7, 2003HEATING · HEAT RELATEDMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed5HDec 6, 2003HEATING · HEAT RELATEDMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed2MDec 6, 2003HEATING · HEAT RELATEDMore than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed6DDec 5, 2003HEATING · HEAT RELATEDThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed1HSep 22, 2003GENERAL · MOLDThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed5HSep 17, 2003GENERAL · CERAMIC-TILEThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed1HJul 23, 2003PAINT/PLASTER · CEILINGThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed1HJul 23, 2003GENERAL · WINDOWSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed1HJul 23, 2003PLUMBING · SEWERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1HJul 23, 2003GENERAL · MOLDThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosedBLDGApr 12, 2003HEATING · HEAT RELATEDThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosedBLDGApr 9, 2003HEATING · HEAT RELATEDThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosedBLDGMar 31, 2003HEATING · HEAT RELATEDThe Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Jan 9, 2004Apt 4C
    HEATING · HEAT RELATED
    The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Dec 7, 2003Apt 3J
    HEATING · HEAT RELATED
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Dec 6, 2003Apt 5H
    HEATING · HEAT RELATED
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Dec 6, 2003Apt 2M
    HEATING · HEAT RELATED
    More than one complaint was received for this building-wide condition. This complaint status is for the initial complaint.The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Dec 5, 2003Apt 6D
    HEATING · HEAT RELATED
    The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Sep 22, 2003Apt 1H
    GENERAL · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Sep 17, 2003Apt 5H
    GENERAL · CERAMIC-TILE
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Jul 23, 2003Apt 1H
    PAINT/PLASTER · CEILING
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Jul 23, 2003Apt 1H
    GENERAL · WINDOWS
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Jul 23, 2003Apt 1H
    PLUMBING · SEWER
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Jul 23, 2003Apt 1H
    GENERAL · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Apr 12, 2003Apt BLDG
    HEATING · HEAT RELATED
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Apr 9, 2003Apt BLDG
    HEATING · HEAT RELATED
    The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Mar 31, 2003Apt BLDG
    HEATING · HEAT RELATED
    The Department of Housing Preservation and Development responded to a complaint of no heat or hot water and was advised by a tenant in the building that heat and hot water had been restored. If the condition still exists, please file a new complaint.
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