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Building SafetyHousing Conditions

390 ST MARKS PLACE

Staten Island · ZIP 10301 · BIN 5000193 · St. George-New Brighton · Last complaint Mar 22, 2026

NeighborhoodSt. George-New Brighton
Fewer violations than 100% of nearby buildings
Fewer violations than 100% of buildings and more complaints than 99% of buildings in St. George-New Brighton. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 0 violations · 52 complaints
'22'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
All violations have been resolved
1 violations on record (Class A — non-hazardous).
No open Class B or C violations

What to watch forⓘ

  1. Heat or hot water problems reported in the last five years.
    Worth checking · AI-assistedⓘ
    Turn on a faucet in the kitchen and bathroom and feel whether hot water arrives, and check radiators or baseboards for warmth when the heat is on.
    details ▸

    Heat is required October 1 through May 31: at least 68°F from 6am to 10pm when it is below 55°F outside, and 62°F overnight whatever the temperature outside. Hot water must be at least 120°F, 24 hours a day, all year.

    If your apartment is colder than that, file a complaint with 311 and keep the service request number so you can track it. Never use a gas oven or range for heat, which can produce dangerous levels of carbon monoxide.

    • NYC HPD, ABCs of Housing 2024 (Tenants' Guide)
  2. Pests reported in the last five years.
    Worth checking · AI-assistedⓘ
    Look along baseboards and in corners of the unit for droppings, dead insects, or pest damage.
    details ▸
Housing Preservation & Development Violations
Total violations since 2026
1
1 per year avg.— Not enough history to determine trend
Open violations
0
Class C (immed. haz.)ⓘ0
Class B (hazardous)ⓘ0
Rent-impairingⓘ0
Housing Preservation & Development Complaints
Total complaints since 2022
56
11 per year avg.↑ Up 1200% in the last 2 years (52 vs 4 prior 2 yrs)
Complaint Resolution
No access82%Violation issued0%No violation11%Phone resolved7%Other0%(56)
Urgency breakdown
Last 12 mo.
Top complaint groupsⓘ
5 yrsAll time
Mold & pestsⓘ14 complaints
Water & plumbingⓘ9 complaints
Bldg maintenanceⓘ9 complaints
Heat / hot waterⓘ8 complaints
Appliancesⓘ8 complaints
Electricalⓘ4 complaints
Safety & fireⓘ3 complaints
See violations →Hide complaints ↑

Complaint log

8 complaints · APPLIANCE

All categoriesUNSANITARY CONDITIONPLUMBINGAPPLIANCEHEAT/HOT WATERDOOR/WINDOWAllOpenClosed
See something wrong? File a complaint with 311

Roaches, mice, and rats can be hazards for people with respiratory conditions such as asthma. Bedbugs spread between apartments through small cracks in walls and floors, so catching them early matters.

Report pests to the owner and call 311 if they are not dealt with. For bedbugs, an HPD inspector visits, and a violation is issued only if they can visually confirm live bedbugs.

  • NYC HPD, ABCs of Housing 2024 (Tenants' Guide)
  • Mold reported in the last five years.
    Worth checking · AI-assistedⓘ
    Look at corners, under windows, and around pipes for discoloration, soft spots, or musty smells in walls and ceilings.
    details ▸

    Mold can cause allergic reactions and irritation, and can trigger asthma in some people. It needs moisture to grow, so it generally indicates a leak or persistent damp.

    Report mold to the owner, who is expected to inspect annually and to respond to complaints, and call 311 if it is not addressed.

    • NYC HPD, ABCs of Housing 2024 (Tenants' Guide)
    • Open violation ages

    No open violations

    Prior 4 yr.
    Immed. Emergency9%18%
    Emergency41%32%
    Non-Emergency50%50%
    (34)
    (22)
    Type
    Status
    Apt
    Received
    Category
    Non-emergencyClosed2Mar 8, 2026APPLIANCE · ELECTRIC/GAS RANGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed2Mar 8, 2026APPLIANCE · REFRIGERATORHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed2Nov 8, 2025APPLIANCE · ELECTRIC/GAS RANGEAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed2Nov 8, 2025APPLIANCE · REFRIGERATORAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosedAPARTMAug 7, 2025APPLIANCE · REFRIGERATORHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosedAPARTMAug 7, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosedENTIREFeb 28, 2025APPLIANCE · ELECTRIC/GAS RANGEHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosedENTIREFeb 28, 2025APPLIANCE · REFRIGERATORHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Mar 8, 2026Apt 2
    APPLIANCE · ELECTRIC/GAS RANGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Mar 8, 2026Apt 2
    APPLIANCE · REFRIGERATOR
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Nov 8, 2025Apt 2
    APPLIANCE · ELECTRIC/GAS RANGE
    An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed
    Nov 8, 2025Apt 2
    APPLIANCE · REFRIGERATOR
    An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed
    Aug 7, 2025Apt APARTM
    APPLIANCE · REFRIGERATOR
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Aug 7, 2025Apt APARTM
    APPLIANCE · ELECTRIC/GAS RANGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Feb 28, 2025Apt ENTIRE
    APPLIANCE · ELECTRIC/GAS RANGE
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Feb 28, 2025Apt ENTIRE
    APPLIANCE · REFRIGERATOR
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.