stoop
MAP
LeaderboardAbout
Building SafetyHousing Conditions

120 WEST 97 STREET

Manhattan · ZIP 10025 · BIN 1085591 · Upper West Side (Central) · Last violation Oct 1, 2026 · Last complaint Sep 28, 2026

NeighborhoodUpper West Side (Central)
More violations than 92% of nearby buildings
More violations than 92% of buildings and more complaints than 96% of buildings in Upper West Side (Central). Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 181 violations · 388 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
57 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous57Class Bhazardous132

What to watch forⓘ

  1. Hazardous violations are open, including mold and pests, building maintenance, and fire safety.
    Worth checking · AI-assistedⓘ
    Look in corners, behind appliances, and under the sink for droppings, live insects, or other signs of infestation. Check that the kitchen sink drains, that the stove burners ignite, and that the range hood or ventilation fan moves air. Open the fire escape door or window and look outside to confirm the escape route is clear and not blocked.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
    • —Bldg maintenance — Kitchen safety, fixtures, appliances, ventilation, or sanitation related issues.
Housing Preservation & Development Violations
Total violations since 2011
453
28 per year avg.↑ Up 248% in the last 2 years (181 vs 52 prior 2 yrs)
Open violations
229
Class C (immed. haz.)ⓘ57
Class B (hazardous)ⓘ132
Rent-impairingⓘ25
Housing Preservation & Development Complaints
Total complaints since 2003
1,251
52 per year avg.↑ Up 351% in the last 2 years (388 vs 86 prior 2 yrs)
Complaint Resolution
No access14%Violation issued14%No violation25%Phone resolved48%Other0%(1,251)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ96 violations
Egressⓘ29 violations
Water Supplyⓘ28 violations
Cleaningⓘ23 violations
Heat And Hot Waterⓘ22 violations
Carbon Monoxide Detecting Devicesⓘ17 violations
Smoke Detecting Devicesⓘ16 violations
Extermination & Rodent Eradicationⓘ15 violations
Top complaint groupsⓘ
5 yrsAll time
Heat / hot waterⓘ240 complaints
Mold & pestsⓘ82 complaints
Safety & fireⓘ65 complaints
Water & plumbingⓘ58 complaints
Bldg maintenanceⓘ42 complaints
Appliancesⓘ16 complaints
Electricalⓘ10 complaints
Outdoor / structuralⓘ3 complaints
See violations →Hide complaints ↑

Complaint log

117 complaints · GENERAL

All categoriesHEAT/HOT WATERHEATINGUNSANITARY CONDITIONGENERALPAINT/PLASTERAllOpenClosed
See something wrong? File a complaint with 311
—
Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • ABCs of Housing
  • NYC HPD, Penalties and Fees
  • Heat or hot water problems reported in the last five years.
    Worth checking · AI-assistedⓘ
    Turn on hot water at the kitchen sink and bathroom sink and feel the water temperature after running for one minute.
    details ▸

    Heat is required October 1 through May 31: at least 68°F from 6am to 10pm when it is below 55°F outside, and 62°F overnight whatever the temperature outside. Hot water must be at least 120°F, 24 hours a day, all year.

    If your apartment is colder than that, file a complaint with 311 and keep the service request number so you can track it. Never use a gas oven or range for heat, which can produce dangerous levels of carbon monoxide.

    • ABCs of Housing
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • ABCs of Housing
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors
    • Open violation ages
    ▪ < 30 days14% (32)
    ▪ 30–90 days9% (20)
    ▪ 3–12 months32% (74)
    ▪ 1–3 years18% (42)
    ▪ 3+ years27% (61)
    Prior 4 yr.
    Immed. Emergency2%1%
    Emergency63%74%
    Non-Emergency36%25%
    (257)
    (298)
    Type
    Status
    Apt
    Received
    Category
    Non-emergencyClosed9DNov 15, 2017GENERAL · VENTILATION SYSTEMThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosedBLDGJun 2, 2013GENERAL · VENTILATION SYSTEMThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosedBLDGJun 2, 2013GENERAL · VENTILATION SYSTEMThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed6DAug 3, 2011GENERAL · VENTILATION SYSTEMThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed6DAug 3, 2011GENERAL · MOLDThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed6DJul 11, 2011GENERAL · MOLDThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed6DJul 11, 2011GENERAL · VENTILATION SYSTEMThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed13IDec 23, 2010GENERAL · COOKING GASThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed10LNov 2, 2010GENERAL · FLOORThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed5LJun 4, 2008GENERAL · MOLDThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed11GSep 15, 2005GENERAL · DOORSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed11GSep 15, 2005GENERAL · DOORSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    Non-emergencyClosed9GAug 31, 2005GENERAL · DOORSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed9GAug 31, 2005GENERAL · DOORSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed14JApr 14, 2005GENERAL · VENTILATORSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed7KJul 31, 2004GENERAL · VENTILATORSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed8FJul 20, 2004GENERAL · FLOORThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Nov 15, 2017Apt 9D
    GENERAL · VENTILATION SYSTEM
    The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Jun 2, 2013Apt BLDG
    GENERAL · VENTILATION SYSTEM
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Jun 2, 2013Apt BLDG
    GENERAL · VENTILATION SYSTEM
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Aug 3, 2011Apt 6D
    GENERAL · VENTILATION SYSTEM
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Aug 3, 2011Apt 6D
    GENERAL · MOLD
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Jul 11, 2011Apt 6D
    GENERAL · MOLD
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Jul 11, 2011Apt 6D
    GENERAL · VENTILATION SYSTEM
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Dec 23, 2010Apt 13I
    GENERAL · COOKING GAS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Nov 2, 2010Apt 10L
    GENERAL · FLOOR
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Jun 4, 2008Apt 5L
    GENERAL · MOLD
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Sep 15, 2005Apt 11G
    GENERAL · DOORS
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Sep 15, 2005Apt 11G
    GENERAL · DOORS
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    Non-emergencyClosed
    Aug 31, 2005Apt 9G
    GENERAL · DOORS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Aug 31, 2005Apt 9G
    GENERAL · DOORS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Apr 14, 2005Apt 14J
    GENERAL · VENTILATORS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Jul 31, 2004Apt 7K
    GENERAL · VENTILATORS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Jul 20, 2004Apt 8F
    GENERAL · FLOOR
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Page 3 of 3
    ← Prev