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Building SafetyHousing Conditions

320 WEST 96 STREET

Manhattan · ZIP 10025 · BIN 1034191 · Upper West Side (Central) · Last violation Sep 30, 2026 · Last complaint Sep 30, 2026

NeighborhoodUpper West Side (Central)
More violations than 100% of nearby buildings
More violations than 100% of buildings and more complaints than 100% of buildings in Upper West Side (Central). Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 148 violations · 477 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
58 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous58Class Bhazardous145

What to watch forⓘ

  1. Hazardous violations are open, including fire safety, mold and pests, and heat and hot water.
    Worth checking · AI-assistedⓘ
    Look for blocked doorways, cluttered hallways, or damage to stair railings and fire escape access from windows. Look for droppings, gnaw marks, or live insects in cabinets, under sinks, and along baseboards. Turn on the heat and hot water and feel whether both reach full temperature within a few minutes.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.
    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
Housing Preservation & Development Violations
Total violations since 2002
367
15 per year avg.↑ Up 771% in the last 2 years (148 vs 17 prior 2 yrs)
Open violations
280
Class C (immed. haz.)ⓘ58
Class B (hazardous)ⓘ145
Rent-impairingⓘ29
Housing Preservation & Development Complaints
Total complaints since 2004
774
34 per year avg.↑ Up 2285% in the last 2 years (477 vs 20 prior 2 yrs)
Complaint Resolution
No access20%Violation issued16%No violation37%Phone resolved26%Other1%(774)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ62 violations
Egressⓘ46 violations
Extermination & Rodent Eradicationⓘ17 violations
Cleaningⓘ11 violations
Paintingⓘ10 violations
Carbon Monoxide Detecting Devicesⓘ9 violations
Posting/Signageⓘ7 violations
Filing: Bedbugsⓘ5 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ160 complaints
Mold & pestsⓘ120 complaints
Heat / hot waterⓘ65 complaints
Electricalⓘ64 complaints
Water & plumbingⓘ43 complaints
Outdoor / structuralⓘ11 complaints
Safety & fireⓘ10 complaints
Appliancesⓘ2 complaints
Hide violations ↑See complaints →

Violation log

367 violations

All classesClass AClass BClass CClass IAllOpenClosed
ClassStatusApt
See something wrong? File a complaint with 311
—
Heat / hot water — Lack of heat, hot water, or heating system related issues affecting tenants.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • ABCs of Housing
  • NYC HPD, Penalties and Fees
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • ABCs of Housing
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors
    • Open violation ages
    ▪ < 30 days5% (13)
    ▪ 30–90 days5% (13)
    ▪ 3–12 months15% (43)
    ▪ 1–3 years12% (34)
    ▪ 3+ years63% (177)
    Prior 4 yr.
    Immed. Emergency2%4%
    Emergency36%45%
    Non-Emergency62%51%
    (411)
    (99)
    Issued
    Description
    Class AClosed6ANov 8, 2012REPAIR WITH SIMILAR MATERIAL · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE VINYL FLOOR TILES IN THE KITCHEN LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AClosed6ANov 8, 2012REPAIR · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE INTERCOM SYSTEM IN THE FOYER LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen—Aug 6, 2008FILE PLANS OR RESTORE · ALTERATIONSSECTION 300 M/D LAW FILE PLANS AND APPLICATION AND LEGALIZE THE FOLLOWING ALTERATION OR RESTORE TO THE LEGAL CONDITION EXISTING PRIOR TO THE MAKING OF SAID ALTERATION WOOD DECK ON ROOF NORTHWEST.
    Class BOpen6ADec 26, 2007REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICESSECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR MISSING IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen6AAug 18, 2006REFIT DOORS ETC. · EGRESSSECTION 27-2005 ADM CODE REFIT APT ENTRANCE DOOR LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICESSECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR ''MISSING'' IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASH IN THE 1st BEDROOM FROM NORTH AT EAST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASHES IN THE 1st LIVING ROOM FROM NORTH AT WEST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen6AAug 18, 2006PAINT · PAINTINGSECTION 27-2013 ADM CODE PAINT WITH LIGHT COLORED PAINT TO THE SATISFACTION OF THIS DEPARTMENT CEILINGS AND WALLS IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY
    Class BOpen4FJun 17, 2002REPAIR PLASTER · MAINTENANCESECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING AND WALLS BATHROOM 4 STY NORTH APT 4F. , SECTION '' ''
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION§27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed——FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATIONSECTION27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE ?27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class AClosed
    Nov 8, 2012Apt 6A
    REPAIR WITH SIMILAR MATERIAL · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE VINYL FLOOR TILES IN THE KITCHEN LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AClosed
    Nov 8, 2012Apt 6A
    REPAIR · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE INTERCOM SYSTEM IN THE FOYER LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen
    Aug 6, 2008
    FILE PLANS OR RESTORE · ALTERATIONS
    SECTION 300 M/D LAW FILE PLANS AND APPLICATION AND LEGALIZE THE FOLLOWING ALTERATION OR RESTORE TO THE LEGAL CONDITION EXISTING PRIOR TO THE MAKING OF SAID ALTERATION WOOD DECK ON ROOF NORTHWEST.
    Class BOpen
    Dec 26, 2007Apt 6A
    REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICES
    SECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR MISSING IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen
    Aug 18, 2006Apt 6A
    REFIT DOORS ETC. · EGRESS
    SECTION 27-2005 ADM CODE REFIT APT ENTRANCE DOOR LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICES
    SECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR ''MISSING'' IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASH IN THE 1st BEDROOM FROM NORTH AT EAST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASHES IN THE 1st LIVING ROOM FROM NORTH AT WEST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class AOpen
    Aug 18, 2006Apt 6A
    PAINT · PAINTING
    SECTION 27-2013 ADM CODE PAINT WITH LIGHT COLORED PAINT TO THE SATISFACTION OF THIS DEPARTMENT CEILINGS AND WALLS IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY
    Class BOpen
    Jun 17, 2002Apt 4F
    REPAIR PLASTER · MAINTENANCE
    SECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING AND WALLS BATHROOM 4 STY NORTH APT 4F. , SECTION '' ''
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    §27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE §27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
    Class IClosed
    —
    FILE A VALID REGISTRATION · ANNUAL PROPERTY REGISTRATION
    SECTION27-2107 ADM CODE OWNER FAILED TO FILE A VALID REGISTRATION STATEMENT WITH THE DEPARTMENT AS REQUIRED BY ADM CODE ?27-2097 AND IS THEREFORE SUBJECT TO CIVIL PENALTIES, PROHIBITED FROM CERTIFYING VIOLATIONS, AND DENIED THE RIGHT TO RECOVER POSSESSION OF PREMISES FOR NONPAYMENT OF RENT UNTIL A VALID REGISTRATION STATEMENT IS FILED.
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