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320 WEST 96 STREET

Manhattan · ZIP 10025 · BIN 1034191 · Upper West Side (Central) · Last violation Aug 3, 2026 · Last complaint Jul 17, 2026

NeighborhoodUpper West Side (Central)
More violations than 99% of nearby buildings
More violations than 99% of buildings and more complaints than 100% of buildings in Upper West Side (Central). Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 135 violations · 453 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
63 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous63Class Bhazardous144

What to watch forⓘ

  1. Hazardous violations are open, including fire safety, mold and pests, and heat and hot water.
    Worth checking · AI-assistedⓘ
    Look for blocked doorways, cluttered hallways, or damage to stair railings and fire escape access from windows. Look for droppings, gnaw marks, or live insects in cabinets, under sinks, and along baseboards. Turn on the heat and hot water and feel whether both reach full temperature within a few minutes.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.
    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
Housing Preservation & Development Violations
Total violations since 2002
354
14 per year avg.↑ Up 207% in the last 2 years (135 vs 44 prior 2 yrs)
Open violations
280
Class C (immed. haz.)ⓘ63
Class B (hazardous)ⓘ144
Rent-impairingⓘ29
Housing Preservation & Development Complaints
Total complaints since 2004
750
33 per year avg.↑ Up 1518% in the last 2 years (453 vs 28 prior 2 yrs)
Complaint Resolution
No access21%Violation issued16%No violation36%Phone resolved27%Other0%(750)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ57 violations
Egressⓘ44 violations
Extermination & Rodent Eradicationⓘ17 violations
Cleaningⓘ10 violations
Carbon Monoxide Detecting Devicesⓘ9 violations
Paintingⓘ8 violations
Posting/Signageⓘ7 violations
Heat And Hot Waterⓘ5 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ154 complaints
Mold & pestsⓘ111 complaints
Heat / hot waterⓘ64 complaints
Electricalⓘ61 complaints
Water & plumbingⓘ41 complaints
Safety & fireⓘ10 complaints
Outdoor / structuralⓘ10 complaints
Appliancesⓘ2 complaints
Hide violations ↑See complaints →

Violation log

161 violations · Class B

All classesClass AClass BClass CClass IAllOpenClosed
ClassStatusApt
See something wrong? File a complaint with 311
—
Heat / hot water — Lack of heat, hot water, or heating system related issues affecting tenants.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — violation classes
  • NYC HPD, Penalties and Fees — correction deadlines
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — the requirement
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors — responsibilities, placement, and reimbursement
    • Open violation ages
    ▪ < 30 days0% (1)
    ▪ 30–90 days8% (22)
    ▪ 3–12 months19% (53)
    ▪ 1–3 years10% (27)
    ▪ 3+ years63% (177)
    Prior 4 yr.
    Immed. Emergency3%4%
    Emergency36%46%
    Non-Emergency61%51%
    (407)
    (79)
    Issued
    Description
    Class BOpen6ANov 8, 2012NO CO DETECTOR OR DETECTOR NOT OPERATIONAL · CARBON MONOXIDE DETECTING DEVICESSECTION 27-2046.1, 2046.2 HMC: PROVIDE AN APPROVED AND OPERATIONAL CARBON MONOXIDE DETECTING DEVICE, INSTALLED IN ACCORDANCE WITH APPLICABLE LAW AND RULES. IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ANov 8, 2012REPAIR WITH SIMILAR MATERIAL · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE WOODEN FLOOR IN THE PRIVATE HALLWAY LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ANov 8, 2012REPAIR PLASTER · MAINTENANCESECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING IN THE PRIVATE HALLWAY LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ANov 8, 2012REPAIR PLASTER · MAINTENANCESECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR EAST AND SOUTH WALLS IN THE BATHROOM LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ANov 8, 2012ABATE THE NUISANCE OF MICE · EXTERMINATION & RODENT ERADICATIONSECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF MICE IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ANov 8, 2012ABATE THE NUISANCE OF ROACHES · EXTERMINATION & RODENT ERADICATIONSECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF ROACHES IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6ADec 26, 2007REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICESSECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR MISSING IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICESSECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR ''MISSING'' IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASH IN THE 1st BEDROOM FROM NORTH AT EAST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen6AAug 18, 2006REPAIR · MAINTENANCESECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASHES IN THE 1st LIVING ROOM FROM NORTH AT WEST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen4FJun 17, 2002REPAIR PLASTER · MAINTENANCESECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING AND WALLS BATHROOM 4 STY NORTH APT 4F. , SECTION '' ''
    Class BOpen
    Nov 8, 2012Apt 6A
    NO CO DETECTOR OR DETECTOR NOT OPERATIONAL · CARBON MONOXIDE DETECTING DEVICES
    SECTION 27-2046.1, 2046.2 HMC: PROVIDE AN APPROVED AND OPERATIONAL CARBON MONOXIDE DETECTING DEVICE, INSTALLED IN ACCORDANCE WITH APPLICABLE LAW AND RULES. IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Nov 8, 2012Apt 6A
    REPAIR WITH SIMILAR MATERIAL · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR WITH SIMILAR MATERIAL THE BROKEN OR DEFECTIVE WOODEN FLOOR IN THE PRIVATE HALLWAY LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Nov 8, 2012Apt 6A
    REPAIR PLASTER · MAINTENANCE
    SECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING IN THE PRIVATE HALLWAY LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Nov 8, 2012Apt 6A
    REPAIR PLASTER · MAINTENANCE
    SECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR EAST AND SOUTH WALLS IN THE BATHROOM LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Nov 8, 2012Apt 6A
    ABATE THE NUISANCE OF MICE · EXTERMINATION & RODENT ERADICATION
    SECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF MICE IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Nov 8, 2012Apt 6A
    ABATE THE NUISANCE OF ROACHES · EXTERMINATION & RODENT ERADICATION
    SECTION 27-2018 ADMIN. CODE: ABATE THE NUISANCE CONSISTING OF ROACHES IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Dec 26, 2007Apt 6A
    REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICES
    SECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR MISSING IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR OR REPLACE SMOKE DETECTOR · SMOKE DETECTING DEVICES
    SECTION 27-2045 ADM CODE REPAIR OR REPLACE THE SMOKE DETECTOR ''MISSING'' IN THE ENTIRE APARTMENT LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASH IN THE 1st BEDROOM FROM NORTH AT EAST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Aug 18, 2006Apt 6A
    REPAIR · MAINTENANCE
    SECTION 27-2005 ADM CODE PROPERLY REPAIR THE BROKEN OR DEFECTIVE LOWER WINDOW SASHES IN THE 1st LIVING ROOM FROM NORTH AT WEST LOCATED AT APT 6A, 6th STORY, 1st APARTMENT FROM NORTH AT EAST
    Class BOpen
    Jun 17, 2002Apt 4F
    REPAIR PLASTER · MAINTENANCE
    SECTION 27-2005 ADM CODE REPAIR THE BROKEN OR DEFECTIVE PLASTERED SURFACES AND PAINT IN A UNIFORM COLOR CEILING AND WALLS BATHROOM 4 STY NORTH APT 4F. , SECTION '' ''
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