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320 WEST 96 STREET

Manhattan · ZIP 10025 · BIN 1034191 · Upper West Side (Central) · Last violation Aug 3, 2026 · Last complaint Jul 17, 2026

NeighborhoodUpper West Side (Central)
More violations than 99% of nearby buildings
More violations than 99% of buildings and more complaints than 100% of buildings in Upper West Side (Central). Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
More activity recently than in past years
Last 2 yrs: 135 violations · 453 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
63 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous63Class Bhazardous144

What to watch forⓘ

  1. Hazardous violations are open, including fire safety, mold and pests, and heat and hot water.
    Worth checking · AI-assistedⓘ
    Look for blocked doorways, cluttered hallways, or damage to stair railings and fire escape access from windows. Look for droppings, gnaw marks, or live insects in cabinets, under sinks, and along baseboards. Turn on the heat and hot water and feel whether both reach full temperature within a few minutes.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.
    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
Housing Preservation & Development Violations
Total violations since 2002
354
14 per year avg.↑ Up 207% in the last 2 years (135 vs 44 prior 2 yrs)
Open violations
280
Class C (immed. haz.)ⓘ63
Class B (hazardous)ⓘ144
Rent-impairingⓘ29
Housing Preservation & Development Complaints
Total complaints since 2004
750
33 per year avg.↑ Up 1518% in the last 2 years (453 vs 28 prior 2 yrs)
Complaint Resolution
No access21%Violation issued16%No violation36%Phone resolved27%Other0%(750)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ57 violations
Egressⓘ44 violations
Extermination & Rodent Eradicationⓘ17 violations
Cleaningⓘ10 violations
Carbon Monoxide Detecting Devicesⓘ9 violations
Paintingⓘ8 violations
Posting/Signageⓘ7 violations
Heat And Hot Waterⓘ5 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ154 complaints
Mold & pestsⓘ111 complaints
Heat / hot waterⓘ64 complaints
Electricalⓘ61 complaints
Water & plumbingⓘ41 complaints
Safety & fireⓘ10 complaints
Outdoor / structuralⓘ10 complaints
Appliancesⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

71 complaints · ELECTRIC

All categoriesHEAT/HOT WATERUNSANITARY CONDITIONGENERALELECTRICDOOR/WINDOWAllOpenClosed
Type
See something wrong? File a complaint with 311
—
Heat / hot water — Lack of heat, hot water, or heating system related issues affecting tenants.

The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

  • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — violation classes
  • NYC HPD, Penalties and Fees — correction deadlines
  • Detector violations on record.
    Worth checking · AI-assistedⓘ
    Locate smoke detectors on the ceiling near bedrooms and in hallways, and ask the broker whether carbon monoxide detectors are present in the unit.
    details ▸

    Responsibility is split: the owner provides, installs, and replaces the detectors, while the tenant tests them monthly and replaces the batteries. An open violation means the owner has not yet certified to HPD that the condition was fixed, so a device may still be missing or dead at move-in. A tenant reimburses the owner for a newly installed device, $25 for a smoke or carbon monoxide detector and $50 for a combined unit, and is responsible for replacing one that goes missing or is damaged during the tenancy.

    On a viewing, look for a smoke alarm within fifteen feet of the door of each room used for sleeping, on the ceiling or just below it on the wall, and a carbon monoxide alarm at any height, including one plugged into a hallway outlet. Press the test button, and check that none have been painted over. A chirping alarm usually means a low battery, which is the tenant's to replace, but detectors also sound a separate end-of-life alarm when the device itself has to be replaced by the owner.

    • NYC HPD, ABCs of Housing 2024 (Tenants' Guide) — the requirement
    • NYC HPD, Smoke, Carbon Monoxide, and Natural Gas Detectors — responsibilities, placement, and reimbursement
    • Open violation ages
    ▪ < 30 days0% (1)
    ▪ 30–90 days8% (22)
    ▪ 3–12 months19% (53)
    ▪ 1–3 years10% (27)
    ▪ 3+ years63% (177)
    Prior 4 yr.
    Immed. Emergency3%4%
    Emergency36%46%
    Non-Emergency61%51%
    (407)
    (79)
    Status
    Apt
    Received
    Category
    Non-emergencyClosed1BNov 25, 2025ELECTRIC · LIGHTINGHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed1BNov 25, 2025ELECTRIC · LIGHTINGHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed1BNov 25, 2025ELECTRIC · LIGHTINGHPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed1BNov 13, 2025ELECTRIC · LIGHTINGHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed1BOct 29, 2025ELECTRIC · NO LIGHTINGAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed1BOct 29, 2025ELECTRIC · LIGHTINGAn HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed1BJul 25, 2025ELECTRIC · LIGHTINGHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed1BDec 20, 2024ELECTRIC · LIGHTINGHPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    EmergencyClosed2BApr 1, 2024ELECTRIC · NO LIGHTINGThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed2BApr 1, 2024ELECTRIC · OUTLET/SWITCHThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosedBLDGMar 6, 2024ELECTRIC · NO LIGHTINGThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1AOct 22, 2020ELECTRIC · WIRINGThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed1AOct 22, 2020ELECTRIC · POWER OUTAGEThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed4BFeb 7, 2020ELECTRIC · OUTLET/SWITCHThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed1BJul 4, 2019ELECTRIC · NO LIGHTINGThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed5CFeb 13, 2017ELECTRIC · NO LIGHTINGThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed5CFeb 13, 2017ELECTRIC · NO LIGHTINGThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed5FAug 22, 2014ELECTRIC · OUTLET/SWITCHThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed5FAug 22, 2014ELECTRIC · OUTLET/SWITCHThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed6AOct 23, 2012ELECTRIC · BELL-BUZZER/INTERCOMThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed4EJan 31, 2008ELECTRIC · BELL-BUZZER/INTERCOMThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Nov 25, 2025Apt 1B
    ELECTRIC · LIGHTING
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Nov 25, 2025Apt 1B
    ELECTRIC · LIGHTING
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Nov 25, 2025Apt 1B
    ELECTRIC · LIGHTING
    HPD attempted to conduct an inspection in response to this complaint, but was unable to complete the inspection. Please submit a new service request with 311 if the condition still exists. For more information on the reason why HPD was unable to inspect, contact HPD at the Tenant Information Messaging Service at 212-863-4951.
    Non-emergencyClosed
    Nov 13, 2025Apt 1B
    ELECTRIC · LIGHTING
    HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed
    Oct 29, 2025Apt 1B
    ELECTRIC · NO LIGHTING
    An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed
    Oct 29, 2025Apt 1B
    ELECTRIC · LIGHTING
    An HPD Inspector was not able to gain access to inspect this complaint. The Inspector left a card at the time of the inspection and a letter was sent from HPD after the inspection attempt to encourage you to call to schedule an inspection. HPD did not receive a timely response from you and the complaint has been closed. Please submit a new service request with 311 if the condition still exists.
    Non-emergencyClosed
    Jul 25, 2025Apt 1B
    ELECTRIC · LIGHTING
    HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    Non-emergencyClosed
    Dec 20, 2024Apt 1B
    ELECTRIC · LIGHTING
    HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed.
    EmergencyClosed
    Apr 1, 2024Apt 2B
    ELECTRIC · NO LIGHTING
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Apr 1, 2024Apt 2B
    ELECTRIC · OUTLET/SWITCH
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Mar 6, 2024Apt BLDG
    ELECTRIC · NO LIGHTING
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Oct 22, 2020Apt 1A
    ELECTRIC · WIRING
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Oct 22, 2020Apt 1A
    ELECTRIC · POWER OUTAGE
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Feb 7, 2020Apt 4B
    ELECTRIC · OUTLET/SWITCH
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Jul 4, 2019Apt 1B
    ELECTRIC · NO LIGHTING
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Feb 13, 2017Apt 5C
    ELECTRIC · NO LIGHTING
    The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Feb 13, 2017Apt 5C
    ELECTRIC · NO LIGHTING
    The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Aug 22, 2014Apt 5F
    ELECTRIC · OUTLET/SWITCH
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Aug 22, 2014Apt 5F
    ELECTRIC · OUTLET/SWITCH
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Oct 23, 2012Apt 6A
    ELECTRIC · BELL-BUZZER/INTERCOM
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Jan 31, 2008Apt 4E
    ELECTRIC · BELL-BUZZER/INTERCOM
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
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