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Building SafetyHousing Conditions

10 EAST 28 STREET

Manhattan · ZIP 10016 · BIN 1016894 · Midtown South-Flatiron-Union Square · Last violation Sep 28, 2026 · Last complaint Sep 25, 2026

NeighborhoodMidtown South-Flatiron-Union Square
More violations than 93% of nearby buildings
More violations than 93% of buildings and more complaints than 96% of buildings in Midtown South-Flatiron-Union Square. Size-normalized against residential buildings in the neighborhood for issues in the last 10 years.
ViolationsComplaints
Activity TrendsLast 5 years
A steady level of activity over time
Last 2 yrs: 246 violations · 518 complaints
'21'26ViolationsComplaints
▼ View all activity over time
Severityⓘopen violations
51 immediately hazardous (Class C) violations still open
Class C violations include lead paint, mold, pest infestations, heat/hot water failure, and structural hazards — the most serious category.
Class Cimmediately hazardous51Class Bhazardous80

What to watch forⓘ

  1. Hazardous violations are open, including mold and pests, and fire safety.
    Worth checking · AI-assistedⓘ
    Look for droppings, live insects, or damage to walls, cabinets, and baseboards in the kitchen, bathroom, and under sinks. Check that apartment entry doors, stairwell doors, and fire escape access are all unlocked and open freely without obstruction.
    details ▸

    Deadlines vary by condition: immediate for heat and hot water, 14 days for self-closing doors, 21 days for lead paint, window guards, mold, and mice, cockroaches or rats, and 24 hours for everything else. They run from the date the owner is served, and mark when civil penalties can be sought in Housing Court. They are not a promise the condition is fixed by then. If the owner does not fix it, HPD can send its own contractor and bill them.

    • —Mold & pests — Rodent, cockroach, bedbug, or other pest infestation and extermination related issues.
    • —Safety & fire — Blocked, unsafe, or inaccessible exits, hallways, stairs, or fire escape routes.

    The violation list below shows which conditions are open and when each was cited. If one in your own apartment is still unaddressed, call 311.

Housing Preservation & Development Violations
Total violations since 2008
832
44 per year avg.↑ Up 85% in the last 2 years (246 vs 133 prior 2 yrs)
Open violations
165
Class C (immed. haz.)ⓘ51
Class B (hazardous)ⓘ80
Rent-impairingⓘ6
Housing Preservation & Development Complaints
Total complaints since 2003
1,745
73 per year avg.↑ Up 82% in the last 2 years (518 vs 285 prior 2 yrs)
Complaint Resolution
No access23%Violation issued13%No violation41%Phone resolved22%Other0%(1,745)
Urgency breakdown
Last 12 mo.

Top violation categories

5 yrsAll time
Maintenanceⓘ152 violations
Egressⓘ93 violations
Extermination & Rodent Eradicationⓘ58 violations
Cleaningⓘ43 violations
Water Supplyⓘ37 violations
Paintingⓘ28 violations
Sewers And Drainageⓘ17 violations
Heat And Hot Waterⓘ12 violations
Top complaint groupsⓘ
5 yrsAll time
Bldg maintenanceⓘ230 complaints
Heat / hot waterⓘ202 complaints
Mold & pestsⓘ196 complaints
Water & plumbingⓘ176 complaints
Appliancesⓘ24 complaints
Electricalⓘ15 complaints
Safety & fireⓘ9 complaints
Elevatorⓘ2 complaints
See violations →Hide complaints ↑

Complaint log

265 complaints · PLUMBING

All categoriesUNSANITARY CONDITIONHEAT/HOT WATERPLUMBINGDOOR/WINDOWPAINT/PLASTERAllOpenClosed
See something wrong? File a complaint with 311
  • ABCs of Housing
  • NYC HPD, Penalties and Fees
  • Heat or hot water problems reported in the last five years.
    Worth checking · AI-assistedⓘ
    Turn on hot water at the kitchen sink and bathroom sink and feel the water temperature after running for one minute.
    details ▸

    Heat is required October 1 through May 31: at least 68°F from 6am to 10pm when it is below 55°F outside, and 62°F overnight whatever the temperature outside. Hot water must be at least 120°F, 24 hours a day, all year.

    If your apartment is colder than that, file a complaint with 311 and keep the service request number so you can track it. Never use a gas oven or range for heat, which can produce dangerous levels of carbon monoxide.

    • ABCs of Housing
    • Open violation ages
    ▪ < 30 days4% (6)
    ▪ 30–90 days27% (45)
    ▪ 3–12 months15% (25)
    ▪ 1–3 years35% (58)
    ▪ 3+ years19% (31)
    Prior 4 yr.
    Immed. Emergency1%2%
    Emergency55%49%
    Non-Emergency44%49%
    (320)
    (609)
    Type
    Status
    Apt
    Received
    Category
    Non-emergencyClosed537Apr 29, 2010PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed537Apr 29, 2010PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1237Apr 17, 2010PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
    EmergencyClosed1237Mar 23, 2010PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed821Jan 3, 2010PLUMBING · TOILETThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed537Dec 17, 2009PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    Non-emergencyClosed537Dec 17, 2009PLUMBING · TOILETThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed1222Jan 17, 2009PLUMBING · WATER SUPPLYThe Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed821Nov 14, 2008PLUMBING · TOILETThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed821Nov 12, 2008PLUMBING · TOILETThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed429Sep 8, 2008PLUMBING · BASIN/SINKThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed328Jan 30, 2007PLUMBING · BATHTUB/SHOWERThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed1011Feb 20, 2004PLUMBING · RADIATORThe Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed235Mar 28, 2003PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed235Mar 28, 2003PLUMBING · WATER-LEAKSThe Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Apr 29, 2010Apt 537
    PLUMBING · WATER SUPPLY
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Apr 29, 2010Apt 537
    PLUMBING · BASIN/SINK
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Apr 17, 2010Apt 1237
    PLUMBING · WATER-LEAKS
    The Department of Housing Preservation and Development inspected the following conditions. Violations were previously issued for these conditions. Information about specific violations is available at www.nyc.gov/hpd.
    EmergencyClosed
    Mar 23, 2010Apt 1237
    PLUMBING · WATER-LEAKS
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    EmergencyClosed
    Jan 3, 2010Apt 821
    PLUMBING · TOILET
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Dec 17, 2009Apt 537
    PLUMBING · BASIN/SINK
    The Department of Housing Preservation and Development inspected the following conditions. Violations were issued. Information about specific violations is available at www.nyc.gov/hpd
    Non-emergencyClosed
    Dec 17, 2009Apt 537
    PLUMBING · TOILET
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    Non-emergencyClosed
    Jan 17, 2009Apt 1222
    PLUMBING · WATER SUPPLY
    The Department of Housing Preservation and Development contacted an occupant of the apartment and verified that the following conditions were corrected. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Nov 14, 2008Apt 821
    PLUMBING · TOILET
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Nov 12, 2008Apt 821
    PLUMBING · TOILET
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Sep 8, 2008Apt 429
    PLUMBING · BASIN/SINK
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    Non-emergencyClosed
    Jan 30, 2007Apt 328
    PLUMBING · BATHTUB/SHOWER
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Feb 20, 2004Apt 1011
    PLUMBING · RADIATOR
    The Department of Housing Preservation and Development inspected the following conditions. No violations were issued. The complaint has been closed.
    EmergencyClosed
    Mar 28, 2003Apt 235
    PLUMBING · WATER-LEAKS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
    EmergencyClosed
    Mar 28, 2003Apt 235
    PLUMBING · WATER-LEAKS
    The Department of Housing Preservation and Development was not able to gain access to inspect the following conditions. The complaint has been closed. If the condition still exists, please file a new complaint.
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